Refund and Return Policy

At Recupper, we take pride in delivering high-quality, 100% pure copper products. Every item goes through thorough quality checks before shipping. However, if you believe there’s an issue with your order, please read our refund policy below.

Eligibility for Refunds

We offer refunds or partial refunds only in the following cases:

  • You received the wrong item.

  • The product arrived damaged or defective.

  • A manufacturing issue that is clearly verifiable.

To be eligible:

  • You must contact us within 7 days of delivery.

  • Items must be unused, in original condition, and in original packaging.

Non-Refundable Situations

We do not offer refunds or returns in the following cases:

  • You changed your mind after receiving the product.

  • You expected the product to look or feel different.

  • You misunderstood natural properties of pure copper (e.g., inner part is unpolished and appears darker than the outer part — this is normal and intentional).

  • The product has been used or tested.

  • Minor surface oxidation or tarnishing — copper naturally oxidizes and this is not a defect.

Color & Finish Clarification

All our bottles are made from 100% pure copper.
The outer surface is polished to give it a shiny finish, while the inner surface is left unpolished to preserve copper’s natural health properties.
This may cause a color difference between the outside and inside, which is completely normal and not a defect.

Return & Pickup Policy

  • In case of eligible returns, we will arrange a free pickup in supported locations.

  • Please ensure the product is safely packed.

Partial Refunds

If there is a small manufacturing flaw or a rare error (such as a mixed material being used in error), we may offer a partial refund without requiring the item to be returned.
This is handled case-by-case, based on evidence provided by the customer.

How to Request a Refund

To initiate a request, please email us at [your email] with:

  • Your order number

  • Clear photos of the product

  • A short description of the issue

Our team will review the request within 48 hours and guide you accordingly.

Chargebacks & Fraud Prevention

Initiating a chargeback without contacting our support may lead to permanent blacklisting from future purchases.
We work closely with Shopify and payment providers to protect against fraudulent claims and reserve the right to challenge any false disputes with clear evidence.

Thank you for choosing Recupper!
We’re committed to your satisfaction and are always here to support you